AmbiON Support
We're here to help you get the most out of your nature sounds experience.
Contact Us
Email Support
For questions, feedback, or technical support, please contact us at:
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Support Form
You can also reach out through our support form. Please include:
- Your device model and iOS version
- A description of the issue or question
- Steps to reproduce (if applicable)
Frequently Asked Questions
Getting Started
Q: How do I play sounds in AmbiON?
A: Simply tap the play button on any sound card to start playing. You can play multiple sounds simultaneously (up to 2 sounds in the free version, unlimited in Pro).
Q: How do I adjust the volume of individual sounds?
A: Use the volume slider below each sound card to adjust individual volumes. You can also use the master volume slider to control all sounds at once.
Q: What is the difference between Free and Pro versions?
A: The free version allows you to:
- Mix up to 2 sounds simultaneously
- Upload 1 custom sound
- Use all preset soundscapes
The Pro version unlocks:
- Unlimited simultaneous sound mixing
- Unlimited custom sound uploads
- Unlimited active sounds with intervals
Presets and Custom Sounds
Q: How do I use preset soundscapes?
A: Browse the home screen and tap on any preset card. The preset will automatically configure the appropriate sounds and volumes for that soundscape.
Q: Can I create my own presets?
A: Yes! After mixing sounds to your preference, you can save your current mix as a custom preset. Tap the save icon and give your preset a name.
Q: What audio formats are supported for custom sounds?
A: AmbiON supports MP3, M4A, WAV, AIFF, and CAF formats for custom sound uploads.
Q: How many custom sounds can I upload?
A: Free users can upload 1 custom sound. Pro users can upload unlimited custom sounds.
Sound Mixing and Playback
Q: How many sounds can I play at the same time?
A: Free users can play up to 2 sounds simultaneously. Pro users can mix unlimited sounds.
Q: Can I use the app in the background?
A: Yes! AmbiON supports background audio playback. You can lock your device or switch to other apps while sounds continue playing.
Q: How do I stop all sounds?
A: Tap the "Stop All" button in the media controls to stop all playing sounds at once.
Intervals and Timers
Q: What are sound intervals?
A: Intervals allow you to configure sounds to play at specific times. You can set sounds to play:
- Continuously (always on)
- A fixed number of times within a period (e.g., 3 times per minute)
- Randomly within a period
Q: How do I set a sleep timer?
A: Go to Settings and configure the sleep timer. Select your desired duration (5min, 10min, 15min, 30min, 1h, or 2h), then start the timer. All sounds will automatically stop when the timer expires.
Q: Can I pause the sleep timer?
A: Yes, you can pause and resume the sleep timer as needed from the settings.
In-App Purchases
Q: How do I upgrade to Pro?
A: Go to Settings and tap "Upgrade to Pro" or tap the upgrade prompt when you reach a limit. Follow the purchase flow to unlock Pro features.
Q: Is Pro a one-time purchase or subscription?
A: Pro is a one-time purchase. No subscriptions, no recurring charges.
Q: How do I restore my Pro purchase?
A: Go to Settings → Upgrade to Pro, then tap "Restore Purchases". Your Pro status will be restored if you've previously purchased it.
Q: I purchased Pro but it's not showing as active. What should I do?
A: Try restoring purchases first. If that doesn't work, please contact support with your purchase receipt.
Technical Issues
Q: The app crashes or freezes. What should I do?
- Force close the app and restart it
- Restart your device
- Make sure you're running the latest version of AmbiON
- If the issue persists, contact support with details about when it occurs
Q: Sounds are not playing. How do I fix this?
- Check your device volume
- Make sure Do Not Disturb mode is not blocking audio
- Check that the app has permission to play audio
- Try stopping and restarting the sounds
- Restart the app if needed
Q: Custom sounds are not uploading. What's wrong?
- Check that your audio file is in a supported format (MP3, M4A, WAV, AIFF, CAF)
- Ensure the file size is reasonable (very large files may take time to process)
- Check your internet connection if uploading from iCloud or other cloud services
- Free users are limited to 1 custom sound - upgrade to Pro for unlimited uploads
Q: The app doesn't work in the background.
- Make sure background audio is enabled in your device settings
- Check that the app is not being force-quit
- Ensure your device is not in Low Power Mode (which may restrict background activity)
- Restart the app and try again
Privacy and Data
Q: Does AmbiON collect my personal data?
A: AmbiON is designed with privacy in mind. We collect minimal data necessary for app functionality. For details, please see our Privacy Policy.
Q: Are my custom sounds stored securely?
A: Yes, custom sounds are stored locally on your device in the app's secure storage. They are not uploaded to any servers.
Q: Does AmbiON require an internet connection?
A: No, AmbiON works offline. An internet connection is only needed for:
- Initial app download
- In-app purchases
- Restoring purchases
Troubleshooting Guide
Audio Not Playing
- Check Device Volume: Ensure your device volume is turned up
- Check Silent Mode: Make sure your device is not in silent mode
- Restart App: Force close and reopen AmbiON
- Check Permissions: Ensure the app has audio playback permissions
- Restart Device: Sometimes a device restart resolves audio issues
App Crashes
- Update iOS: Make sure you're running iOS 15.0 or later
- Update App: Check for app updates in the App Store
- Free Up Space: Ensure you have sufficient storage space
- Restart Device: Restart your iPhone or iPad
- Reinstall: As a last resort, delete and reinstall the app (your presets and custom sounds will be lost)
Purchase Issues
- Check Internet: Ensure you have a stable internet connection
- Restore Purchases: Try the "Restore Purchases" option
- Check Apple ID: Make sure you're signed in with the correct Apple ID
- Contact Support: If issues persist, contact us with your purchase receipt
Performance Issues
- Close Other Apps: Close other apps to free up memory
- Reduce Active Sounds: If using many sounds, try reducing the number
- Restart App: Force close and reopen AmbiON
- Update iOS: Ensure you're running the latest iOS version
Getting the Most Out of AmbiON
Tips for Better Sleep
- Use sleep-focused presets like "Deep Sleep" or "Night Forest"
- Set a sleep timer to automatically stop sounds
- Adjust volumes to create the perfect ambient environment
Tips for Focus and Study
- Try "Study Cafe" or "Library Focus" presets
- Use lower volumes to avoid distraction
- Experiment with different sound combinations
Tips for Meditation
- Use meditation presets like "Ocean Sunset" or "Zen Garden"
- Set longer timers for extended sessions
- Adjust individual sound volumes for balance
System Requirements
- iOS Version: iOS 15.0 or later
- Device: iPhone or iPad
- Storage: Minimal storage required (varies based on custom sounds)
- Internet: Required only for app download and in-app purchases
App Information
App Name
AmbiON
Version
1.0
Developer
Sabin Dhakal
Bundle ID
-
Contact Information
Email: Loading...
Response Time: 24-48 hours
Business Hours: Monday - Friday, 9 AM - 5 PM EST